Online Auto Retailer Vroom Announces First Mile Hub Expansion in Orlando, Providing a More Personalized Concierge Experience for Florida Customers | News

ORLANDO, Fla .– (BUSINESS WIRE) – Dec. 17 2021–

Vroom, Inc. (Nasdaq: VRM), a leading ecommerce platform for buying and selling used vehicles, today announced its first Extended Mile hub in Orlando, Florida. Similar to Vroom’s Last Mile hubs but with a broader reach, Winter Garden’s new Extended Mile hub delivers a more personalized aisle experience for 4.2 million people in over 300 zip codes across Florida.

Vroom has delivered to the Orlando area since the company was founded in 2012, then launched one of the first Last Mile hubs there in 2018. The former Last Mile hub has now been modernized to become the first Extended Mile hub, where customers defend the transport of cars. straight into the aisles of even more car buyers on Vroom brand trucks and show them how to use their new vehicles.

Following the success of the Orlando Last Mile hub, Vroom began rolling out more hubs across the country last year, with 25 launched so far and more to come. The Extended Mile program is the next level of growth for Vroom’s customer delivery and pickup experience, and the company plans to roll it out in other locations in the coming months. The efforts to expand the Last Mile and Extended Mile hubs are led by Mary Kay Wegner, Director of Logistics at Vroom.

“After successfully opening dozens of Last Mile hubs across the country, starting here in Orlando, we are excited to move into the next phase of concierge service with our new Extended Mile offering,” Wegner said. “Orlando has been an important market for Vroom for years, and we’re proud to be part of the recent wave of tech companies expanding their presence in Florida. “

Vroom’s mission is to provide the best possible aisle experience for delivery and pickup. Car purchases by Orlando-area Vroom customers increased 83% year-over-year from the first half of 2020 to 2021, and cars sold to Vroom by Orlando-area consumers increased increased by 475% during this period. With a focus on customer service, Vroom takes a unique approach by recruiting employees with hospitality and customer service experience for its hubs. In addition to delivering thousands of vehicles this year, the Extended Mile hub team also helped local customers celebrate great moments, including surprise birthdays and graduation deliveries.

“We are committed to meeting growing customer demand for our vehicles with the service they deserve,” said Hanif Saad, senior director of hub operations at Vroom. “We have doubled the number of delivery trucks and employees, and are actively recruiting locally to fill vacancies. This will allow us to ensure that many Vroom vehicles arriving in Florida can make a pit stop at our Orlando hub for quality inspections and reconditioning, and prompt delivery. “

Using its e-commerce platform and data-driven technology, Vroom offers thousands of low mileage reconditioned vehicles with delivery to consumers anywhere in the United States. for the customers. Besides offering a better way to buy a car, Sell ​​us your Vroom ® car The offer allows customers who want to sell or trade in their vehicles to receive appraisals in minutes, attractive market-based prices, hassle-free loan repayments and convenient vehicle pick-up.

For more information on Vroom’s car buying and selling options, visit

About Vroom:

Vroom is an innovative end-to-end e-commerce platform designed to provide a better way to buy and sell used vehicles. Scalable, data-driven company technology brings all phases of the vehicle buying and selling process to consumers wherever they are and offers a wide selection of vehicles, transparent pricing, competitive financing, as well as home pickup and delivery. Vroom is based in New York and Houston and also operates the Texas Direct Auto and CarStory brands.

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SOURCE: Vroom, Inc.

Copyright Business Wire 2021.

PUB: 12/17/2021 9:30 a.m. / DISC: 12/17/2021 9:31 a.m.

Copyright Business Wire 2021.

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