Qualtrics Named a Leader in Text Analytics Platforms Report

Qualtrics (Nasdaq: XM), was named a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022 report. Qualtrics received the highest score in the strategy category (tied with another vendor) and the highest possible scores in product vision, omnichannel data integration, and partner ecosystem.

“Leading organizations around the world, including Kroger, Barclays and EY, trust Qualtrics to uncover critical insights into every customer interaction and take action in real time. And the Qualtrics platform operates at incredible scale, processing more than 1.8 billion interactions over the past 12 months,” said Brad Anderson, president of product and engineering at Qualtrics. “We continue to invest deeply in our strategy and platform as we define the next generation of experience management for our clients.”

Qualtrics gives businesses the ultimate advantage by helping them use data to uncover unmet needs, deepen customer relationships, and create the products, services, and experiences people want—with empathy, speed, and scale.

With its acquisition of Clarabridge, Qualtrics has added industry-leading omnichannel analytics to the #1 experience management platform. Now, Qualtrics customers can use sophisticated artificial intelligence and machine learning to discover, analyze, and act on customer and employee feedback from structured and unstructured sources, all on a single, agile platform. experience management.

Qualtrics’ advanced natural language understanding covers 23 languages ​​(and emojis) with over 150 industry patterns. The platform can connect to nuanced terminology and discussions happening across industries and even uncover and understand critical human nuances such as effort, emotion, and intent.

To learn more about how Qualtrics helps organizations make every customer and employee interaction an experience that matters, visit www.qualtrics.com/discover. To learn more about Forrester’s views on Qualtrics’ acquisition of Clarabridge, click here.*

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